HAVE ANY QUESTIONS?

+1-506-300-3758

HAVE ANY QUESTIONS?

+1-506-300-3758

Effective Date: 06-APRIL-2018
Last Updated: 15-September-2025

ServUs Health Inc. (“ServUs,” “we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website, mobile application, and related services (collectively, the “Services”).

By using our Services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of personal information:

  • Contact Information: Name, email address, phone number, and mailing address.

  • Account Information: Username, password, and profile details.

  • Demographic Information: Age, gender, and caregiver/recipient relationship (if applicable).

  • Health-Related Context: Information you choose to share to find resources, services, or connect with providers.

  • Device and Usage Information: IP address, browser type, operating system, app usage patterns, and cookies.

  • Communications Data: Information exchanged through our platform, including SMS/MMS messages if you use our Zoom Phone or messaging features.

2. How We Use Your Information

We use personal information to:

  • Provide, operate, and improve our Services.

  • Facilitate communication between users, caregivers, and service providers.

  • Send important updates, notifications, and support messages.
    Process opt-in text messaging communications.

  • Ensure security, prevent fraud, and comply with legal obligations.

3. SMS/Text Messaging Policy

  • No mobile information will be shared with third parties/affiliates for marketing or promotional purposes.

  • All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

  • You may opt out of receiving SMS/MMS messages at any time by replying “STOP” or following the instructions provided.

4. Sharing of Information

We do not sell your personal information. We may share information only in the following limited circumstances:

  • With trusted service providers who perform services on our behalf (e.g., hosting, customer support, communication services).

  • When required by law, regulation, or legal process.

  • To protect the safety, rights, or property of ServUs, our users, or the public.

5. Data Storage & Retention

  • Personal information is stored securely on servers located in Canada (or other jurisdictions, if applicable).

  • We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

6. Security

We implement appropriate technical and organizational safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

7. Your Rights

Under Canadian law (PIPEDA), you have the right to:

  • Access the personal information we hold about you.

  • Request corrections to your personal information.

  • Withdraw consent to the collection or use of your personal information, subject to legal or contractual restrictions.

  • To exercise these rights, please contact us at the email address provided below.

8. Cookies & Tracking

We may use cookies and similar technologies to improve user experience, analyze traffic, and personalize content. You can disable cookies in your browser, but some features may not function properly.

9. Children’s Privacy

Our Services are not directed to children under 13. We do not knowingly collect information from children. If we become aware that a child’s information has been collected, we will delete it promptly.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The “Last Updated” date indicates the most recent revision. Significant changes will be communicated through the Services or via email.

11. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, you can contact us at:ServUs Health Inc.

Email: contact@servusapp.com